Customer Service/Account Representative
Northwest Printing is seeking a top performer to add to its customer service department. We are a 35-year old printing company; the position is at our facility in Columbus West / Hilliard, Ohio (approximately 1 miles west of I-270 on Roberts Road).
Our customers are top-level businesses that trust us to be dependable, delivering their printing and mailing projects on time and as quoted. They expect us to manage their projects with attention to detail and frequent communication regarding the status of the project. Our customers expect us to work with them rather than for them.
We participate in the prestigious CPrint ¬ - Certified Printers International program, an alliance of more than 100 printers nationwide. We have earned the CPrint» designation by demonstrating exceptional quality and service and by maintaining standards in operations, training, equipment, software, worker benefits and working conditions. This program requires annual onsite recertification as well as participation in continuing educational programs.
We're looking for an articulate, disciplined, well-rounded individual who can take charge and manage a detailed workflow and who communicates effectively to translate customer requirements into production specifications. We offer an extensive training program, though the successful candidate must demonstrate proficient computer skills for e-mail, Word and other MS Office applications. Also we would like the next candidate to have a working knowledge of the Adobe Creative Suite of Programs. Some typesetting and design experience is helpful but is not a requirement. Knowledge of printing and mailing processes is a plus but not a requirement.
The position is full time, Monday through Friday, from 8:30 a.m. to 5:00 p.m. with a half-hour for lunch. There are no weekend or evening hours. The pay range for the position is $11-$13 per hour. We offer a benefits package that includes health insurance, vacation and paid holidays. If we sound like an environment in which you could flourish; if you are looking for a company that values its employees; and if you are ready to join a true team, e-mail your resume to service@nwprint.com.
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